Refund policy

Return & Exchange Policy

More than just a Jersey…

At The Fan Shack, we stand behind the quality of everything we produce. We are committed to delivering premium fan gear while ensuring a fair and transparent return process for all customers.

Returns

Returns are accepted within 14 days of delivery.

To qualify for a return:

Items must be unused, unworn, and unwashed
All original tags and packaging must be intact
Items must be in original condition

All returned items will be inspected upon arrival. The Fan Shack reserves the right to refuse any return that does not meet these requirements.

Exchanges

If your item does not fit or meet your expectations, you may request an exchange for a different size, colour, or product.

Exchanges are subject to stock availability
If unavailable, store credit may be issued
First exchange shipping may be covered at our discretion
Additional exchanges are at the customer’s cost

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom or personalized items
Clearance or final sale items
Worn, damaged, or altered products
Items without original packaging or tags

Defective or Incorrect Items

If you receive a defective or incorrect item, notify us within 48 hours of delivery.

Include:

Order details
Clear images of the issue

Once verified, we will arrange a replacement or suitable resolution.

Refunds

Refunds are only processed where required under applicable consumer laws.

Issued via the original payment method
Shipping costs are non-refundable unless the error is on our side

Return Process

All returns and exchanges must be approved before sending items back.

Customers are responsible for return shipping unless item is defective/incorrect
Use a tracked courier service
The Fan Shack is not responsible for items lost in transit